CarMax is a popular brand that deals with buying and selling used cars across the United States. Founded in 1993, CarMax has rapidly expanded to become one of the largest retailers of used cars in the country. Their business model revolves around transparency and putting the customer first. They offer a wide range of vehicles at competitive prices, and their website allows customers to search for cars based on make, model, and price. Additionally, CarMax offers a no-haggle price policy and a limited warranty on every car they sell. With a focus on customer satisfaction, CarMax has built a reputation for being a reliable and trusted source for pre-owned vehicles.
Amenities and More
- Delivery
- Wheelchair-accessible entrance
- Credit cards
- Wheelchair-accessible car park
- In-store shopping
- Repair services
Reviews
CarMax makes car buying easy. Especially with the 30-day return policy. This is a good amount to time to ensure the car is right. If an owner's manual is missing, they will reimburse you for a purchased one. The warranty offerings also give peace of mind that possible car repairs will not put you in a financial bind.
The reason for only 3 stars is I noticed that my car's oil life indicator showed 20% remaining and the coolant was very low. (I added 3/4 gallon to the reservoir.) This created a concern that the car had not been properly inspected when CarMax first received it. I expect the oil to be changed and the fluids topped off. CarMax response was that the technician had just forgotten to reset the oil life indicator. They had no response for the low coolant. It is possible the oil life indicator was not reset by mistake, but they never bothered to check their records to ensure the car had been inspected or serviced.
This was our second car purchase at Carmax Melbourne in the past 2 years. Both experiences were simple and not stressful at all. They will leave you alone to search the lot or come with you if requested. Our recent sales person was David. He spent a lot of time with us. When we had second thoughts about the purchase he helped us resolve our concerns and was willing to do a return and helped us search for another car. In the end we chose to keep the current car. He was with us through the whole process. He was completely supportive of whatever we chose. And the buying process is simple. They explain every page that you sign during document review. No haggling, no hassle, nice cars, great experience.
Ps - the service people are great too. They serviced both cars under both the MaxCare and under warranty.
Took our car to CarMax to sell. It was a refreshingly easy and pleasant process. Took about an hour from start to finish even without an appointment. We worked with Kenny who was jovial, informative, and efficient. We were told that as long as we were honest on our estimator, the offer would not change. He took about 20 minutes with the car, came back in, plugged his info into the computer and the offer was exactly what we were quoted. We got a check and because we were local, they gave us a complimentary Lyft back to our home. Excellent customer service throughout the process! Highly recommend! Thanks Kenny, for making our first CarMax experience a great one!
Our experience with CarMax in Palm Bay was totally unexpected and the result was fantastic! The process is simple, easy and efficient. The sales person David Cuomo was highly knowledgeable about the car we purchased, financing as well as every other part of the transaction. The no haggle policy is the way it should be with no pressure. I don't think we would buy another car any other way ever. We are totally happy and satisfied, Thank you CarMax!
The gentleman, Kenny Dehler-Rosario, was so kind and super attentive. Worked very fast and helped me every step of the way. It wasn’t stressful like I thought it would be, he made it super easy for me. He also answered all my random questions and helped me get a better understanding on the process of selling my car and cars in general. He was awesome !
CarMax
Makes purchasing a vehicle more simple than other car dealership , easy we may have been there 2 hours tops left home with a 2019 GMC Terrain
It was such a smooth hassle-free transaction. I am so excited and happy with my purchase. They truly honor the 30 day warranty for any issues I had! Would definitely recommend and buy my next car from here again!
Car Max is not like any dealership I have done business with in the past. When you see a vehicle you like you let the customer service rep no you are interested The price you see is what you pay minus the trade in value they gave you for your vehicle, which you no before you go there everything I looked at was lower than the 4 dealerships I had looked at first. Not like dealing with car salesmen that always have a trick up there sleeve. It was a very relaxing experience . The sales agents do not work on commission I would definitly recommend Car Max if your looking to buy a new or used vehicle . I left there not having any regrets in my purchase Thank You Christine and Vanessa for your help in my purchase
Location
1075 Palm Bay Rd NE, Melbourne, FL 32904, United States
Hours
-
Monday
11:00 AM - 08:00 PM
-
Tuesday
11:00 AM - 08:00 PM
-
Wednesday
11:00 AM - 08:00 PM
-
Thursday
11:00 AM - 08:00 PM
-
Friday
11:00 AM - 08:00 PM
-
Saturday
09:00 AM - 07:00 PM
-
Sunday
12:00 PM - 07:00 PM
Liked by Others
Randy Marion Cadillac Of Jacksonville
8 reviews
4700 Southside Blvd, Jacksonville, FL 32216, United States
